The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can be achieved with a quick return on investment, motivated staff involvement, and minimal operational disruption during deployment.
IT best practices need to be aligned to business requirements and integrated with one another and with internal procedures. IT best practices have become significant due to a number of factors:
- Business managers and boards demanding better returns on investments, i.e. IT delivers what the business needs to enhance stakeholder value
- Increasing level of IT expenditure
- Meet regulatory requirements for IT controls in areas such as privacy and financial reporting, e.g. the US Sarbanes-Oxley Act
- Increasingly complex IT-related risks, such as network security
- Need for organizations to assess how they are performing against generally accepted standards and against their peers
TLC can offer its PMO services to assist clients with meeting their established IT governance requirements.